Inspiring UK case study of digital transformation

In 2017 Smart Systems Limited net worth surpassed £100 million and they continue to go from strength to strength.

Smart Systems have come a very long way since we first met back in 2003 to discuss how we could transform the company website into the main transactional focal point for the business going forward.
https://www.smartsystems.co.uk/our-history

Today the website system has digitally transformed to become the central hub of all B2B business activities. In essence the website system is now a collection of user focused portals which seamlessly integrate into all back office systems.

They have five different types of user journey, all equally important. These users journeys start with Architects. These are the people that specify product in the first instance so they are very important in terms of influencers.

Their portal allows them to search, then drag and drop the required DWG, BIM, BREEAM and NBS Plus files at the touch of a button. This makes their job both easier and saves a substantial amount of time.

Fabricators need the ability to place complex orders. Their portal gives them the ability to place orders, track shipments and keep on top of on going projects.

For the Installers, their portal gives them access to sales leads, which providing they feedback on, continue to flow on a daily basis.
Finally we have the end user system which helps then identify the best installers, local to them, plus additional information which assists them in selecting the right products and services.

If your company is considering hiring digital transformation consulting services, then please speak with us to see how we can help.